Support - forum vs hub

Hi,

I find two ways to write support ticket:
https://premium.wpmudev.org/hub/support/#get-support
https://premium.wpmudev.org/forums/forum/support#question

Is there a difference?

Like first is support by WPMU Dev staff and the second is support from Forum people? Or what?

Thanks,
Jiri

  • Adam Czajczyk
    • Support Gorilla

    Hello Jiri

    I hope you're well today and thank you for your question!

    No, it's the same. The first one is more "clear" (a "wizard style", so to say) and gives you a choice whether you want to start a ticket on forum or a live chat session. The second one is a direct (legacy, though) forum post form. But the forum is still the same.

    The difference between "WPMU DEV staff support" and "help from other Members" is whether you post to Support Forum or Members forum. Both these links post to Support Forum (where WPMU DEV staff is waiting for you). The second link, additionally, let's you also send an e-mail (by selecting "I have a different question" option from the drop-down list).

    This link would let you post to a Members Forum where we - as a WPMU DEV staff - do participate sometimes but we may not always be able to provide a regular, full support (so it's more for Members' discussions or if you do actually want help/advice from other Member instead of WPMU DEV staff):

    https://premium.wpmudev.org/forums/forum/members#discussion-modal

    Best regards,
    Adam

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