Support here is kinda weak...final attempt before requesting refund

"every multisite plugin you'll ever need, guaranteed..."

"WPMU DEV members get direct access to the most experienced WordPress team on the planet"

these are the two main reasons I signed up for this site. since signing up, and spending my hard earned $80, i have had hardly any questions answered in depth. i know, $80, it's not much...but times are VERY tough right now...i signed up to this site bc i thought it would help in the long run. so far i've only gotten the runaround. i get a response, sure. but it's typically "that's going to require a lot of customization" or "buddypress can't do this because..." with no real SOLUTION. i have asked the same question in probably five + different ways on this site...trying to get an answer...or someone who is willing to help. i can't get solid support from anyone...just very vague, one post responses that do hardly anything if anything at all. my final attempt at trying to get this issue resolved is posted here:

https://premium.wpmudev.org/forums/topic/multiple-buddypress-user-typesuser-fieldsfinal-attempt#post-255742

  • gollumxcore
    • Design Lord, Child of Thor

    so far, i have not had every multisite plugin i've needed...most of the plugins that are offered here are almost too basic to even be usable. so you guarantee that you have ever multisite plugin...or what?

    and i'd really like to see "the most experienced wordpress team on the planet" at work...doesn't this site pay the staff? there must be some incentive for the staff to get paid...how are they even able to get paid if there are so many unresolved forum posts?

  • Timothy
    • Chief Pigeon

    Hey there.

    I pulled a few posts I've made:

    https://premium.wpmudev.org/forums/topic/profile-fields-will-not-allow-me-to-add-group

    Full support given for BuddyPress.

    https://premium.wpmudev.org/forums/topic/theme-not-working-after-activating-multisite

    Support and advice given for a theme which isn't even ours. We can't code all the changes your need for you, you would need a developer for that or contact the original one.

    https://premium.wpmudev.org/forums/topic/buddypress-activity-plus-image-issue

    Full support and custom CSS given but then you suddenly can't test it to be sure.

    And few other randomly clicked threads:

    https://premium.wpmudev.org/forums/topic/jquery-spritely-plugin-not-working

    Full in depth support for plugins which are not even ours.

    If there are some missed then please let me know, but so far those custom ones and consultant ones where should you have hired a developer would have cost you more than your subscription.

    my final attempt at trying to get this issue resolved is posted here:

    https://premium.wpmudev.org/forums/topic/multiple-buddypress-user-typesuser-fieldsfinal-attempt#post-255742

    That was posted less than 30 minutes ago.

    Are you referring to another support ticket for another company again:

    https://premium.wpmudev.org/forums/topic/buddypress-multinetwork-plugin-issues

    Because really you should be seeking support from that developer, we support our own plugins, WordPress and BuddyPress. We can't support the many thousands of other plugins and themes out there.

    If you have other threads of concern then please let me know and I'll have those looked into.

    Thanks.

  • gollumxcore
    • Design Lord, Child of Thor

    @Timothy - you are one of the few people that have actually helped me, thank you. some of the things i have asked have still been unanswered, or passed off to Mason, or other developers...which is kinda where my issue is. Why when one person is on something, does everyone else give up? I think if we all put our heads together, this place may be the helpful community it claims to be.

    About the support for other plugins and themes. I never read in the FAQ, or anywhere before signing up that you guys only offer support for YOUR plugins and themes. I actually was given the complete opposite impression. I was made to believe that this site supports anything and everything WordPress/BuddyPress. Maybe I missed the fine print...but I read everything before dishing out my $80.

    Basically, I need this:
    https://premium.wpmudev.org/forums/topic/multiple-buddypress-user-typesuser-fieldsfinal-attempt#post-255742

    that's the only real reason i even signed up for an account on this site...i've asked this question so many times, and can't seem to get solid support. if you guys are going to suggest hiring a developer...please suggest someone or a direction to go in. i'm open to hiring someone...either way, this has to be taken care of...and i've been hitting dead ends for weeks.

  • Timothy
    • Chief Pigeon

    Thank you for your kind comments about me. :slight_smile:

    We do encourage the community to get involved, in fact we offer free membership to those who strive to help others:

    https://premium.wpmudev.org/1000-rep-points/

    We want this to be a community where everyone can help everyone.

    Why when one person is on something, does everyone else give up?

    I don't understand that, could you elaborate further please?

    About the support for other plugins and themes. I never read in the FAQ, or anywhere before signing up that you guys only offer support for YOUR plugins and themes. I actually was given the complete opposite impression. I was made to believe that this site supports anything and everything WordPress/BuddyPress. Maybe I missed the fine print...but I read everything before dishing out my $80.

    Don't get me wrong if we can support it then we will, different community members and support staff here are at different levels of understanding. For example you might come along and ask me about a plugin which isn't ours but I've used, so I know all about it but another might have never heard of it so it is hard for them to advise.

    But there are literally thousands of plugins and themes thats hundreds of thousands or millions of lines of code.

    WordPress alone has over 250k lines:

    http://www.ohloh.net/p/wordpress/analyses/latest/languages_summary

    if you guys are going to suggest hiring a developer...please suggest someone or a direction to go in.

    We can't recommend anyone specific, but we do have a jobs board:

    https://premium.wpmudev.org/wpmu-jobs/

    You could also use a freelance site but be sure to use escrow and only use a developer with real decent feedback.

    Take care.

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