Support plugin - can't see support pages

Have done all the setup I can see for this, followed through the installation instructions, but can't see the pages for Support and FAQ.

According to what I read in the file it should be http://cheaphorsesupplies.com.au/support/faq to see the pages.

  • Alexander
    • DEV MAN’s Mascot

    Hi @DebbieSum,

    Are you on single site? If so, try logging into the dashboard with an account with a role less than administrator. Then you'll see the client facing side of support system with the FAQ and support ticket forms.

    On Multisite, you control everything from network admin as a super administrator. Then sub site admins can get support through their own dashboards.

    Best regards,

  • DebbieSum
    • Design Lord, Child of Thor

    Yes single site. Maybe the plugin isn't designed for what I expected. I want a ticket system, rather than just a Contact Us form.

    I was wanting to use it for public questions, like a ticket system where the general public can go and create a question, and they get an account created with their details and then need to log back in to view details and update.

    Not that they have to log in first, then have to be a wordpress expert to know where to go and how to create full posts.

    This is the sort of thing that I was looking for.

    http://imimpact.freshdesk.com/support/tickets
    http://imimpact.freshdesk.com/support/tickets/new

  • Alexander
    • DEV MAN’s Mascot

    Hi @DebbieSum,

    I see what you mean. Support System is more than a contact form, it's a way to bring resolution to issues by opening tickets. However, it's all handled from the WordPress dashboard. We're exploring making a front end counterpart to this, but not sure about an ETA or the actual direction of that feature yet.

    Best regards,

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