Support Plugin not viewable by subsite admins

Hi there, Ive just noticed the support system can not be seen by sub site admins.
Ive taken a look at the settings and cant find any reason why the sub site admins cant see the support.
I have Pro SItes enabled but have not set the support to only be viewed by a certain level or higher as yet.
Thanks
Guy

  • Predrag Dubajic
    • Support

    Hi Guy,

    Hope you had a nice weekend :slight_smile:

    I just tested your network with test user and test subsite and I was able to see Support System on my newly created subsite, only thing I noticed is that is renamed to HELP, & FAQ DOCUMENTS but it is there for me.

    Can you tell me which user and subsite is having this issue?

    Best regards,
    Predrag

  • Predrag Dubajic
    • Support

    Hi Guy,

    I've added my test account as admin of that subsite but I could still see support system on there, so it seems like it's specific to that account only.
    Is it ok if I change the password for that account so I could login with it and check it out?

    Also, can you tell me what do your mu-plugins do on your site and can you remove them temporarily to see if they are causing it?

    Best regards,
    Predrag

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