Support Plugin / WPE - Fetch Emails via POP or IMAP?

Hello,

just installed the Support-System and wanted to find out if it can be integrated with an existing email-address. We have setup info@wpexpress.de and would like every incoming email to appear in Support-System. Would be nice to use it as a regular Ticket-System :wink:

If this is not possible, which Plugin would you recommend for this? Please don't mention Zenmate, Freshdesk or any other of these paid solutions, I'd rather looking for something free to use.

Thank you and kind regards,
Sascha

  • Katya Tsihotska
    • Support & QA

    Hi sushling

    Hope you had a wonderful day!

    Unfortunately, it isn't possible out of the box to allow tickets to be created through email. It also difficult to find a free plugin with this options. To be exact, there are a lot of free plugins, but the extensions which allow integrating with existing email is paid. I was able to find only one plugin that provides this feature for free:
    https://wordpress.org/plugins/wp-support-centre/

    But I can't be sure that it works correctly because it is extremely unpopular.

    Also, I can suggest you customize this feature, you can post a job on our job board where you can hire a developer to assist you with this: https://premium.wpmudev.org/wordpress-development/
    Please note that no WPMU official staff members are allowed to work in the job board.

    If you have any additional questions please let me know and I’ll be happy to help.

    All the best!
    Katya

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