support response time - what sould this be on average?

is this being posted to the community?

i had posted a few questions in the WPorg support and no reply
so i thought ... i need to part with my hard earnt pension money to get answers
i setup access to my site and posted support request.. i had one suggestion to try which i checked then updating my request nothing... no reply... that was almost 40 hours ago and despite me pleading for an update... nothing... so i posted another question asking how long i am expected to wait... nothing... why am i being ignored? have i been ripped off? are there any wp specialists in support? do they have no staff...

frustrated? yes very... any comments would be welcome