basically the plugin was not allowing me to add categories or faq and the faq on the front end was messed up visually.
after trouble shooting i realised it was when i used the "submit new ticket" and "faq" short codes on the same page. when i did this i also correctly selected the same page for both in admin settings.
so basically is this allowed ?
i.e. can i use two short codes on the same page or does each have to be on separate pages ?
the reason i ask is this ;
two of the most popular ticketing systems, "SmarterTrack" and "Kayako" both employ faq's when a user is submitting a ticket. some even do it dynamically by suggesting faq's or topics based on words the user is typing.
the idea is two fold ;
allow the user to quickly and easily find answers as well as reduce support requests.
if it is allowed however then its either a bug or something wrong with my set up.
"support access" granted if required.
your kind assistance in this would be greatly appreciated.
thanks once again in advance.