Support System and using email to enter a new ticket

Okay, I have been looking at a lot of plugins to use for my site and I really like what I see in yours, but I really need to be able to have people submit a ticket via email and to just use email correspondence to get status/updates and to make additional comments.

Currently, I am using the osTicket where my clients can just visit the site and enter a ticket without logging in to anything. It's fast and easy for them.

I do not see this as an option with your plugin, but I wanted to make sure that I wasn't missing something.

Thank you!

Jon