Support System email includes encoded HTML entities?

My support ticket emails contain encoded HTML entities - is there a way to have the plugin either strip these out, or send working HTML emails?

Ferinstance:

------------------------------
	     Begin Ticket Message
	------------------------------

	user said:

	message goes here

	------------------------------
	      End Ticket Message
	------------------------------

update - doh. looks like the forum is fixing the characters... imagine & lt; etc...