Support System is not 'Create Ticket' for regular users

Only admins can create tickets. How can I change it?

I see the same issue described here https://premium.wpmudev.org/forums/topic/support-system-link-tab-only-shows-up-for-administrators. but there is no solution there.

  • aecnu
    • WP Unicorn

    Greetings daniel_sodkiewicz,

    Welcome to WPMU DEV!

    Though you have indeed pointed to a ticket that is three years old the answer is the same the Support System makes it easy for you to provide a network of support for your users and that is indeed the intended use.

    It is not for the end users which is not the intended use.

    Imagine having a thousand blogs/sites and those sites end users (possibly in the thousands) are going to be asking you for support?

    This support module is indeed meant for YOUR users which in a MultiSite situation they will all be blog/site admins as is the intended use of this plugin.

    If you indeed want to make it so that other roles can access this internal so to speak support system, let me know and I will indeed submit this ticket as a feature request or perhaps see if the lead devloper can help us quickly hack it in.

    Please advise.

    Cheers, Joe

  • Tom Eagles
    • Syntax Hero

    Hiya, just going through some of the older threads here.

    As it's been a little while since we last heard from you I thought I'd check in to see how you're going?

    If you're still looking for some further assistance with this thread then please feel free to reopen the thread or of course for any new and related issues you are most welcome to open a new thread.

    Cheers!
    Tom

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