[Support System] Necessary Improvement Slow Loading, Massive Page Size and Bandwidth

Firstly thank you for making the Support System plugin. It offers some really important features to manage support requests :slight_smile:.

However, I am having a love hate relationship with it :slight_frown:. The main issue with it is the FAQ Manager. While most users only view 1 or 2 FAQs at a time, the plugin loads all of the FAQs on one single page. This is especially a problem in the WP Admin side (/wp-admin/admin.php?page=support-faq) where we want to use it, although the frontend isn't much better.

This leads to a HUGE page size, making it slow, and requires a lot of unnecessary bandwidth. We currently only have a handful of FAQs, but already this is causing an issue.

It's also misleading because the plugin advertises a "Fully Functional Text Editor". But if you make use of it then the FAQ page (/wp-admin/admin.php?page=support-faq) becomes to large and bulky due to everything being on 1 page. We use lots of Photos (optimised with SmushPro and correct size chosen in the Editor) as the user base are novices and need easy to follow steps.

PROPOSED SOLUTION

Separate each FAQ into its own page. If 1 page with all FAQs on is desired, or 1 page showing all FAQs within a category is desired, then this could still be achieved by simply showing a small excerpt from each individual FAQ page. Excluding the images of course. Then the user could click a read more link / button to view the individual FAQ page and in doing so see the whole FAQ plus all its images. Kind of like a standard WP Posts page listing all blog post. This could even still remain within the Accordion elements for easier access.

Please consider this as it is a wonderful and much needed plugin which is currently just a little rough around the edges. But failing this fix would force us to have to consider other plugins from other sources :disappointed:.

  • James Morris

    Hello Dean

    I hope you are well today!

    Thank you for your thoughtful suggestion on how to improve Support System. Our Team will take a look at this and consider it for future versions of the plugin. Please keep in mind that features are added on a popularity basis. The more members asking for it, the more likely it will make production.

    Thanks again for the feedback! :slight_smile:

    Best regards,

    James Morris

    • Dean

      Hi James Morris

      Thanks for your response.

      Hopefully more people will vote then, but not sure how people will see it. Personally I always try to see if someone else has requested the same or similar feature first. However it is very difficult to do so usually just end up creating my own. Seem to have more joy searching with Google then via the search features on here :disappointed:.

      Also when I look at other feature request usually there is just the requester and wpmu dev staff. Not sure how to make it more prominent so that those who are interested can see it. Any ideas?

  • James Morris

    Hello Dean

    I'm afraid I don't have any suggestions on increasing the prominence of your request. Generally speaking, if a feature is highly sought after, the feature request gets a significant amount of votes. However, all feature requests are reviewed by staff and, if they are reasonably simple to implement, they generally make production.

    I hope this clarifies a bit.

    Best regards,

    James Morris