Support System Plugin Look/feel

Well, I guess I didn't read the description of the Support System well enough before purchasing -- I was looking for a front end support system with backend management/admin. As it is, I have to create a new Subscriber and inform the subscriber how and where to enter a ticket and they see Wordpress dash -- not what I was hoping for.

Is there any way I can modify the look and feel of this plugin? The form i am filling out now -- is that being handled by this plugin?

Thanks,
Lynne