Support System - show as new posts?

We are working to setup a support area for our clients to use. We also use Hipchat, and would love to receive notifications of new tickets in Hipchat. There is a Hipchat plugin that automatically sends a notification to Hipchat of a new post being added. We had hoped that it would "see" a ticket as a post. Any way to have a ticket show up as a "post"?

  • Michael Bissett
    • Recruit

    Hey @David, hope you're doing well this evening! :slight_smile:

    The tickets that Support System creates use something other than the default post type, and looking at what seems to be the plugin in question:

    https://wordpress.org/plugins/hipchat/

    That plugin's designed to target WordPress's default post type (i.e. Posts). Given the way that it works though, it looks like such functionality could be made possible with some custom development, this would be an item for the Jobs Board though, due to the level of work required:

    https://premium.wpmudev.org/wordpress-development/

    In the meantime, I'd be glad to make this into a feature request, let me move this over to the Features & Feedback section on the forums here, so that others in the community can vote on this being considered for a future release. :slight_smile:

    Kind Regards,
    Michael

  • David
    • Design Lord, Child of Thor

    Great evening! Hope yours is also good.

    Thanks for the detailed response... and yes, please make this into a feature request. I know more and more groups are using HipChat and Slack to do work, and it would be terrific to have tickets drop into those rooms. :slight_smile:

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