Support System template override issues

Copying over the Support System template files into the child theme of Salient is not performing the proper template override as it should. The only way to get the template to be recognized is to add a template header and select it through the WP Editor, but this eliminates the theme styles. For some reason, Support System is not recognizing the template files like index-tickets.php and single-ticket.php and overriding properly when they are placed in the theme folder.