Support system through emails

Hello WPMUDev!

I am finding that many of my clients enjoy using their email for support. But I would still like it all to be documented somewhere. I have seen companies use systems where both emails and the support system are synced together. This can also help in creating FAQs out of these emails. Is this something your system can do? Will be doing?

Also, do you guys plan on including a support rating system? It would be great to get users to rate the support they received after the ticket is closed. As you know, support and an easy to use and convenient system is key in our industry!

Best regards,

Paul

  • Jude

    Howdy Paul

    Hope all is well with you !

    I am finding that many of my clients enjoy using their email for support. But I would still like it all to be documented somewhere. I have seen companies use systems where both emails and the support system are synced together. This can also help in creating FAQs out of these emails. Is this something your system can do? Will be doing?

    Nope this is not possible on our systems, we may consider it if many members request for it.

    You can take a look at HelpScout !

    https://www.helpscout.net/

    Also, do you guys plan on including a support rating system? It would be great to get users to rate the support they received after the ticket is closed. As you know, support and an easy to use and convenient system is key in our industry!

    This again is not currently possible out of the box because of the way the plugin is built. That said I am marking a feature request on this and we can consider it depending on how many other members request something similar.

    Alternately you can try our Jobs Board where you can have it custom developed by professional developers

    https://premium.wpmudev.org/wordpress-development/

    Cheers
    Jude

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