I have a scenario where there are three tiers of user roles, essentially: User, Manager, and Admin. User inquiries should go to Managers, and Manager inquiries should go to the Admin.
The Support plugin has a user-selectable dropdown for Category. Since each ticket category is assigned to a specific user, one way to do this would be to use code to use code to auto-categorize ticket submissions from specific user roles. But this is not ideal.
Another way to do this would be to only display specific categories in the dropdown to specific user roles. Then Users could not enter a ticket on a topic reserved for a Manager.
Anything I can think of for this relies on custom code. This dove-tails with my ongoing theme about making WPMU plugins more extensible so that we can hook solutions like this.
Can anyone suggest a built-in solution, existing hook, or other way to do this elegantly?