Support Ticket system plugin issue

I am using the multiDB plugin and I know I set up the global tables right, but the only thing that seems to be working is the email notification. The support ticket wont show open tickets in any of the admins even when I test it.
checking the error logs I see that they tickets are trying to access different db's . so I tried a dump with the added sql.txt directly into globals db but it still did not seem to work. should I have did the dump first then activated the support system by visiting the link in admin?

or am I doing something else wrong all together?

the only other thing I did not do was drop the screenshots in the root directory, thought they were redundant?

thanks for any help.
Tony V