Support ticket system rating

Hi.

As a new member i am still Working my way around here. Is there anywhere to post suggestions/request?

Anyways as I was chatting with a staff member from SiteGround, I was amazed after the chat with this small popup window, asking me to rate the staff member. There was picture', short profile description, 5 star rating. I think this could be a nice feature to the support ticket system....

What do you think??

/Hamid