Support Videos Problem Loading On Page

Hi Guys

I'm having some issues with support videos loading on pages where I've placed the short codes. Pages are hanging indefinitely and videos are not fully loading. Can you please advise?

- Larry

  • Tyler Postle

    Hey Larry,

    Hope your weekend is going well today. Would you be able to link me to the pages where the videos are having trouble loading? Or if I need to be logged in to view it could you grant access too :slight_smile:

    You can grant support access via WPMU DEV > Support > Support Access > Grant Access.

    One thing you can do to just make sure your API key isn't the issue is re-login to the WPMU DEV Dashboard. Navigate to:

    WPMU DEV > Manage > Click "edit" link beside the API key - this will prompt you to re-login. If it's still not working then it's likely a communication issue with our server.

    Look forward to hearing back!

    All the best,

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