The backend will not allow me to grant you access or send

The backend will not allow me to grant you access or send a question from there either. It says "This site is not enabled for support. You may change which sites are enabled or upgrade to a higher membership level here" and "This site is not enabled for direct dashboard support. You may change which sites are enabled or upgrade to a higher membership level here".

Even though I have deleted the other website that was on their. It is just the one now. the elearning one

Heres a link back to that thread: https://premium.wpmudev.org/forums/topic/unique-clicks-not-registering-on-affiliates-account-and-paying#post-701297

How else can i grant you access?