The backups keep

The backups keep failing with undefined errors. I have tried to start and run my first backup several times, and it keeps on failing. Am I doing something wrong?

Please have a look and give me a hand please.

  • James Morris

    Hello Adam

    I hope you are well today.

    I've logged into your site and tried to run a Snapshot for you and found that the process was taking exceedingly long and eventually timed out. Looking at your site's info, it looks like your resources are a bit too limited. However, I'd like to perform some more advanced debugging to isolate the exact cause.

    In order to help you better with your issue, would you please grant me access to your site and server?

    Please visit the Contact page and complete the form with the following information:

    Subject: "Attn: James Morris"

    In the Message box, please provide the following:

    - link back to this thread for reference
    - any other relevant urls

    - Admin login:
    Admin username
    Admin password
    Login url

    - Domain Registrar Login
    Admin username
    Admin password
    Login url

    - Hosting Control Panel Login
    Admin username
    Admin password
    Login url


    - FTP credentials
    (and port if required)

    Best regards,

    James Morris

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