The newsletter I send out won't open in internet explorer 10 or 11

Help., My client uses Comcast as a provider, when she opens the enewsletter it is blank. If you use firefox with the same account the newsletter opens the way it should. My client is upset because Comcast is the prime player in the city we live in.

  • andersonsystems

    The email will open but it is blank, nothing but the background is shown.

    here is the code

    <style type='text/css'>.MsgBody-text, .MsgBody-text * { font: 10pt monospace; }</style><html>
    <head>
    <style><!--
    .hmmessage P
    {
    margin:0px;
    padding:0px
    }
    body.hmmessage
    {
    font-size: 12pt;
    font-family:Calibri
    }
    --></style></head>
    <body class="hmmessage"><div dir="ltr">test from jda
     
    <div><hr id="stopSpelling">Date: Tue, 10 Dec 2013 14:11:44 +0000
    To: jdamobile@msn.com
    From: info@vossfuneraservice.net
    Subject: Mrs. Wanda Lee Helton

    <title>Mrs. Wanda Lee Helton</title><style><!--
    .ExternalClass {
    width:100%;
    }

    .ExternalClass, .ExternalClass p, .ExternalClass span, .ExternalClass font, .ExternalClass td, .ExternalClass div {
    line-height:100%;
    }

    .ExternalClass {
    }

    .ExternalClass {
    padding:0;
    }

    .ExternalClass table td, .ExternalClass table {
    border-collapse:collapse;
    }

    .ExternalClass p {
    padding:0;
    }

    .ExternalClass h1, .ExternalClass h2, .ExternalClass h3, .ExternalClass h4, .ExternalClass h5, .ExternalClass h6 {
    padding:0.5em 0 0.5em 0 !important;
    }

    .ExternalClass span.ecxyshortcuts {
    color:#999999;
    background-color:none;
    border:none;
    }

    .ExternalClass span.ecxyshortcuts:hover {
    color:#999999;
    background-color:none;
    border:none;
    }
    --></style><style><!--
    .ExternalClass {
    font-family:Georgia, Arial, Sans-serif;
    }

    --></style>
    <div class="ecxbody_style" style="color: rgb(170, 170, 170); font-family: Georgia, Arial, Sans-serif; font-size: 12px; background-color: rgb(229, 229, 229);">

    <table width="100%" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td align="left" class="ecxholder" valign="top" style="padding: 2.5%; font-family: Georgia, Arial, Sans-serif;" dfbackground="http://">

    <table align="center" class="ecxcontainer" style="min-width: 100%;" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td align="center" valign="middle" style="font-family: Georgia, Arial, Sans-serif;">
    <div class="ecxwidth" style="width: 100%; max-width: 700px;">

    <table align="center" class="ecxcontent ecxcontent_main" style="border: 1px solid rgb(204, 204, 204); min-width: 100%; background-color: rgb(255, 255, 255);" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td class="ecxview_link" valign="middle" style="text-align: center; font-family: Georgia, Arial, Sans-serif;">
    View e-mail in browser
    </td>
    </tr><tr><td class="ecxbranding_html" valign="middle" style="font-family: Georgia, Arial, Sans-serif;">

    </td>
    </tr><tr><td class="ecxfrom" style="padding: 15px 5% 10px; font-family: Georgia, Arial, Sans-serif; font-size: 14px;">
    From <span>Voss Funeral Service</span> (<span>info@vossfuneraservice.net</span>:wink:
    </td>
    </tr><tr><td class="title" style="padding: 0px 5%; color: rgb(0, 0, 0); line-height: 60px; font-family: Georgia, Arial, Sans-serif; font-size: 50px; font-weight: bold; text-shadow: -1px -1px 0px #000000;">
    <div>
    Mrs. Wanda Lee Helton
    </div>
    </td>
    </tr><tr><td class="ecxseparator_holder" style="padding: 15px 5%; font-family: Georgia, Arial, Sans-serif;">
    <table align="center" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td class="ecxseparator" style="width: 630px; font-family: Georgia, Arial, Sans-serif; border-bottom-color: rgb(204, 204, 204); border-bottom-width: 1px; border-bottom-style: solid; max-width: 100%;"></td></tr></tbody></table></td>
    </tr><tr><td class="ecxemail_content" style="padding: 5px 35px; color: rgb(34, 34, 34); font-family: Georgia, Arial, Sans-serif;">
    <div>
    <div><p style="line-height: 22px; font-size: 12px;"><span style="color: rgb(153, 0, 0);">Wanda Lee Helton (Carter) </span>
    </p><p style="line-height: 22px; font-size: 12px;"> </p>Mrs. Wanda Lee Helton, 79, of Seymour, passed away Monday, December 9, 2013, at her residence surrounded by her family. Born June 24, 1934, in Lawrenceburg, IN, she was the daughter of Charles E. and Mamie A. (Smith) Carter. On May 19, 2001 in ...</div><div> </div><div>View More
    </div>
    </div>
    </td>
    </tr><tr></tr><tr><td class="ecxcontact_info" style="padding: 0px 5% 35px; font-family: monospace;">
    <div>

    </div>
    </td>
    </tr></tbody></table><table class="ecxcontent ecxcontent_unsubscribe" style="width: 100%; text-align: center; text-transform: uppercase; font-weight: bold; min-width: 100%;" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td class="ecxunsubscribe" style="padding-top: 20px; font-family: Georgia, Arial, Sans-serif;">
    Not interested anymore? Unsubscribe Instantly.
    </td>
    </tr></tbody></table></div>
    </td>
    </tr></tbody></table></td>
    </tr></tbody></table></div>

    <div style="line-height: 0px; font-size: 0px;"><img width="1" height="1" dfsrc="http://vossfuneralservice.net/wp-admin/admin-ajax.php?action=check_email_opened&send_id=1386684661&member_id=69&wp_only_user_id=0"></div></div> </div></body>
    </html>

  • DavidM

    Hi @andersonsystems,

    I've just viewed that email in IE11, as per Vaughan's forwarding it over, and I'm able to see everything alright.

    The browser preview option isn't available, so I just looked at it through Gmail. It looks perfectly fine there.

    Is there some way we could view it in browser?
    Also, have you tested through IE10 and IE11 on any other systems?

    Is it possible the client's system itself is unable to view it for some reason?

    Thanks,
    David