The plugin doesn't have the required features

Hello,
I purchased the Fundraiser plugin and it turns out that there isn't a way to capture donor information at the time of donation. This isn't going to work for our purposes.
Is it possible to get a refund?

Thank you in advance for your time and consideration.

-Jamie Smith

  • Michael Bissett

    Hey Jamie, hope you're doing well today! :slight_smile:

    If you don't mind me asking, what kind of information were you looking to collect? I'm curious as to whether there may be a way to accomplish what you're looking for (though how complex that would be would depend on what information you're looking to collect).

    If you're really set on getting a refund though, then I would advise you to reach out to our billing/accounts department, as we only handle technical support issues here in the forums.

    If you were to reach out to them via our contact form (making sure to select "I have a billing question" when filling out the form), they'd be more than glad to discuss this with you:

    https://premium.wpmudev.org/contact/

    Please advise,
    Michael

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