the pro site level is not being applied to the blog.

We're having some problems with the Pro Sites plugin. It seems that although PayPal subscriptions are being created and payments are being taken, the pro site level is not being applied to the blog.

Due to another problem, that we have just resolved this week (the PayPal button wasn't displaying on the site) we haven't been able to take new sign-ups via PayPal for some time. However, it has been the case during this time that existing users have contacted us to say their payment has been taken but their blog hasn't upgraded, therefore it isn't a new issue.

We are using the latest version of the Pro Sites plugin and WordPress version 4.7.2.

I have done some testing to try to give as much information as possible, the details are below.

?After processing an upgrade through PayPal (both new and existing sites) the pro site level isn't applied to the blog - the PayPal subscription creation can be seen in the account history for the blog. The actual payment however isn't shown in the account history. The PayPal email is received by both the customer and us. We have verified that payment is taken by disabling the free trial option that we usually have in place.Manually modifying the pro status does work.

As per an old thread I found about similar problems, I have tried re-saving various settings but this had no effect.

With the 'allow free signup' setting selected, when creating a new blog the 30 day free trial we have set wasn't applied, after disabling this option and testing again the free trial was then applied. Not really a problem, but may be relevant.

We selected the 'signup on checkout' option and tested again with a new blog whilst the free trial option was disabled. This had different results in that it pulled the blog address through into the PayPal description (which didn't happen on previous tests - seems quite significant?) and the payment was taken, however this time the blog wasn't even created.

We would really appreciate any help you can offer with this.

  • Sajid

    Hello PrimaryT,
    Hope you are doing good today :slight_smile:

    I am sorry to hear you are getting this issue on your site.

    Could you please tell me whether it started happening after upgrade or it was like that even before the latest upgrade of Pro Sites plugin ?

    Since it is not working for new blogs too, so it is not an issue of switching from PayPal to manual payment system. That normally is the cause of new payments not being entertained.

    Have you made a plugin theme conflict test ?

    If no then please send in FTP and direct WordPress admin details so I could further investigate this issue. During the trouble shooting, I will deactivating the plugins temporarily and switching to default WordPress theme.

    Also, I will switch to PayPal sandbox mode and use my own test credentials for testing purposes.

    That means, your live site will become unavailable for a while. If you have a staging site then I would request you send me credentials of your staging site instead of live.

    You can send the requested details via our secure contact form in following format.

    Subject: "Attn: Sajid Javed”
    - WordPress admin username
    - WordPress admin password
    - login url
    - FTP credentials (host/username/password)
    - link back to this thread for reference

    Take care and look forward towards your response :slight_smile:

    Best Regards,
    Sajid - WPMU DEV Support

  • PrimaryT

    Hi Sajid

    Thank you for getting back to me.

    The problem was occurring before the latest plugin upgrade.

    We haven't been able to do a theme/plugin conflict test. This, along with changing to PayPal sandbox mode is not really an option as our multisite has over 7,000 blogs and is used on a daily basis. We don't have a staging site.

    Further to the comments in my initial post, I also noticed that the very last test I did where the blog address was pulled into the PayPal description but no blog was created, the PayPal subscription was shown in the account history for our main multisite site.

    When I have been researching the problems we are having, I found this other post which sounds similar to what we are experiencing and isn't marked as resolved, have there been any developments with this?

    Many thanks