the users on my site are having an issue with logging

Hello, the users on my site are having an issue with logging in since activating this plugin.

Here's how it happens:

- The user signs in through the home page of the main site.
- They then visit a subsite
- The user goes into the admin menu, does different things
- The user logs out
- Now upon trying to log in, through the subsite this time, the user is prompted to sign up (through coursepress's courses-signup) for a new account after entering their valid credentials. Disabling Courspress just makes the default login window redirect to itself to re-attempt a login.

I have eliminated this issue down to this plugin. I have tested it with the Twenty Sixteen theme, and with other plugins disabled. Clearing cookies solves the issue, as does logging in from a different browser/incognito window. My host uses HHVM with an nginx fallback, so I don't think this is an htaccess issue.

Thanks for your help!

  • Adam Czajczyk
    • Support Gorilla

    Hello Scott,

    I hope you're well today and thank you for your question!

    I can see that your main site is running over https:// connection, though it also contains insecure elements. Are you sub-sites also protected by SSL certificate(s) and/or forced to go through "https://"? Please advise!

    I'd also like to take a closer look at your setup. Would you mind granting me a support access using our WPMU DEV Dashboard plugin?

    To do this, please follow this guide:
    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Best regards,
    Adam

  • Adam Czajczyk
    • Support Gorilla

    Hello Scott,

    Thanks for response and granting access. I checked your site and although I didn't find any obvious configuration "glitches" there I was able to confirm the issue on your site. I wasn't able to replicate it on my end though but that's most likely because of the fact that I wasn't quite able to fully replicate your site's confg or I'm missing something.

    That said, I'm calling our second line support team for help here. Please note that their response time may be a bit longer than mine here on support forum so it would be great if you could keep support access open (it's time limited so it needs to be extended every few days) and keep an eye on this thread for further questions and/or information!

    Best regards,
    Adam

  • Ivan Shulev
    • The Bug Hunter

    Hey Scott ,

    I hope you are having a nice day so far!

    I am sorry for the late reply and I will kindly ask you to either extend the support access or send over WP Admin credentials for an admin user. I may also need FTP credentials for further testing.

    You can send that privately through our contact form: https://premium.wpmudev.org/contact/

    Select "I have a different question" for your topic.

    Send in:

    Subject: "Attn: Ivan Shulev"
    -WordPress admin username
    -WordPress admin password
    -login url
    -FTP credentials (host/username/password)
    -link back to this thread for reference
    -any other relevant urls

    Thank you and I wish you an awesome day ahead!

    Ivan

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