Theme glich caused by bad update process


As requested.

I ran the update with the Storefront Theme still active on and subdomains.

This cause the sites to have the white screen of death for both admin and site. Once I realised what I had done I deleted the storefront theme to release the sites back to default theme and reallocated them to new themes.

When i then reinstalled the Storefront theme all was still good till I reactivated it - when it cause white screen again and needed a second deleting of the Storefront theme to release it back to default.

How can I clear up the debris that will enable me to reinstall Storefront and make it work. Other sites that did not use Storefront have the same problem if I try to activate it.

Let me know a secure way to give you a login and you can go have a look if that helps.


  • Adam Czajczyk

    Hello Peter,

    I hope you're well today and thank you for creating a thread.

    I asked you during live chat to grant me a support access. What I was referring to was a "Support Access" tool included with our WPMU DEV Dashboard plugin. I can see now though that this will not be enough because if during testing I cause "White screen of death" I won't be able to revert it via support access.

    It's also possible that I'll need to dig a bit deeper, including the database. Therefore, please send in:

    Subject: "Attn: Adam Czajczyk"

    - Mark to my attention, the subject line should contain only: ATTN: Adam Czajczyk
    - Do not include anything else in the subject line, doing so may delay our response due to how email filtering works.
    - Link back to this thread
    - login URL and admin account login credentials (may be a temporary admin account) data
    - Include FTP log-in details (hostname, username & password)
    - Include hosting control panel access details (login address, username & password)
    -- cPanel's usually the control panel used for this, but your provider may use something else; I'll need this for accessing your site's database, preferably via phpMyAdmin
    - Include any relevant URLs for your site

    Please use our contact form here
    Select "I have a different question" from the drop-down list.

    Please be sure to make a full backup of your entire site first!

    Best regards,

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