theme not rendering after restore

Hello, I was able to restore my website from a snapshot; however, the theme is not rendering properly. I've tried deactivating/re-activating, but no luck. Any suggestions?

Thank you,
Laura

  • Rupok

    Hi Laura,

    This is very weird. I just created a backup of a site with Twenty Twelve theme active and then restored. After restoring, my site design is exactly as it was. So I think this is your theme specific issue. To confirm, can you please take a backup while any default WordPress theme is active and check if that design is broken also while restored?

    Sometimes, just the theme settings are gone for some rare themes. Can you try resetting all options in theme option panel in Dashboard? I could tell you better about the issue if I could see it live, check your current configuration and make some tests on your site. Would you mind allowing Support Access so we can have a closer look at this?

    To enable support access you can follow this guide here:
    http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Have a nice day. Cheers!
    Rupok

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