theme not supported with facebook comments

I have using a premium theme called Reviewit from Themeforest. I found that this theme does not support the Facebook comment function from Ultimate Facebook. Facebook comments just disappear when I turn the theme Reviewit on. Facebook comments work well with the default Buddypress theme. I wanted to contact the support there. Can anyone tell me how the facebook comment is inserted into the post view page?

  • aecnu

    Greetings hkgogo,

    It is true that it can be pretty challenging to support other peoples work, but we do our best here to help you with any WordPress issues at all, so let's see what we can do!

    What I will do is ask the lead developer of the Ultimate Facebook plugin if they can see any specific issues that could be causing this.

    However, of course, this will take a bit longer than a regular support ticket so if you could post any progress you have trying to debug the problem here too in the meantime that would really help.

    Looking forward to sorting out your issue for you and thanks again for being a WPMU DEV Member.

    Cheers, Joe :slight_smile:

  • aecnu

    Greetings hkgogo,

    Just checking if this issue was eventually resolved in another thread? Or by yourself separately to us? Or by us over email with you? Or using our live support?

    If so, no need to reply, that's great news.

    If not, or you have any more questions related to this thread, please feel free to post them below including any new symptoms or errors and tick the 'Mark as Not Resolved (re-open)' box below the post area (or else we'll miss it!)

    Otherwise, happy days, glad you got it sorted :slight_smile:

    Thank you for being a WPMU Dev member!

    Cheers, Joe :slight_smile:

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