Your technical support

Hi there

I am getting increasingly frustrated by your slow technical support. I have been awaiting a reply to my last reply on this thread:

for 3 days now! Frankly with the amount of money this plugin is costing me, I expect better customer service than this. In comparison there is another company who I deal with where I get themes and a post is never unanswered for more than a few hours. Please can you get someone to chase this up for me?