there! I installed Ultimate Branding in a test server

Hi there!

I installed Ultimate Branding in a test server (WP3.8.1) and I just had to manually upgrade the plugin (my subscription level cover only 1 network).

After upgrade the plugin WP continues to ask me to upgrade the plugin.
"You have version 1.6 installed. Update to 1.6". It's look very strange.

Here what I done step by step
1 - I disabled the plugin
2 - delete the plugin folder
3 - upload the new plugin folder
4 - activate the plugin

How can I fix the problem?

Thanks for your support

PS: I hope to extend my subscription in the future.

  • Vinod Dalvi
    • WP Unicorn

    Hi @davide.peri,

    Sorry to hear of the problems you are having.

    It's very specific and strange issue, would you mind if I logged in to your site and did some testing? This might help get to the bottom of this faster. If this is ok, just grant me temporary admin access to your site by clicking "Grant Access" button in the WPMU DEV Dashboard Settings from the following path and reply on this thread after granting it?

    Admin -> WPMU DEV -> Support -> Support Access Tab

    Kind Regards,
    Vinod Dalvi

  • davide.peri
    • Site Builder, Child of Zeus

    Hi Vinod, thats a good idea, but I can enable my WPMUDEV support.
    I just install wpmedev dashboard plugin but I told you before my WPMUDEV support subscription is connected with other network and Grant access button is disable.

    This is a error message:

    This site is not enabled for support. You may change which sites are enabled or upgrade to a higher membership level here

    :slight_frown:

    I can send you a edmin user param by email..

    I hope to upgrade my subscription in the future...

    Thanks for your support

  • Vinod Dalvi
    • WP Unicorn

    Hi @davide.peri,

    Thank you for your reply.

    Can you send me your admin credentials please?
    - Send an email using our secure contact form on https://premium.wpmudev.org/contact/
    - Select "I have a different question" from the dropdown
    - On the subject enter "Attn: Vinod Dalvi".
    - Include the URL of this post in your message so that I may track this issue better
    - Include a link to your website
    - Include your admin credentials (username + password)

    Regards,
    Vinod Dalvi

  • davide.peri
    • Site Builder, Child of Zeus

    Hi Vinod,
    I don't know if you already access to WP but the problem disappears.
    I pretty sure that you already fix it.

    Now into my update section my plugins are all up to date.

    Your plugins are all up to date.

    What was the problem?
    Thank you very much for your help

  • Vinod Dalvi
    • WP Unicorn

    Hi Davide,

    That's great news! Glad it's working for you now :slight_smile:

    I didn't change anything in your site, it may be a temporary issue.

    If you face it again or if I can be of any further assistance please don't hesitate to ask :slight_smile:

    Thank you for being a WPMU DEV member and have a great day!

    Cheers,
    Vinod Dalvi

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