MarketPress Order Notification Email issues

Hi there! I was in the live chat about plugins and code a couple of days ago, asking about why my site's marketpress install isn't sending the customer email after the transaction like it should.

This is a new thing, that started happening out of the blue. I tried updating to the newest version of Marketpress and that didn't fix. I disabled any plugins that might be blocking emails from going out and that didn't fix. I tried using different email addys for the buyer and that didn't fix. After trying to help me, the guy in the live chat told me to check in with my hosting acct (bluehost) to see if they had some kind of block on my site emails.

No blocks at all, and they've gone above and beyond trying to get to the bottom of this. They asked me to set up a free item in the shop as a test item, seen here:

http://www.heartsandlaserbeams.com/shop-online/products/test-product/

Bluehost tech support has tried everything they can on their end to troubleshoot the problem. I live chatted at length before they referred me to script specialists... and they're asking me to circle back to Marketpress developer for answers. Here's a cut and paste from their latest email:

Hi-

Thanks for creating that. You'll see I've been testing it over and over (sorry for all the spam you'd have received :smiley: ).

I'm not sure why it's not working though :slight_frown: - what I am able to confirm though is that the Wordpress site itself which is responsible for sending the mail is working properly. Both via the wp_mail function that uses Wordpress' code, and the separate SMTP plugin that you've installed. You can test it yourself using both SMTP and wp_mail via Settings > Mail, where you'll see an option to test that at the bottom of the page. You'd just have to change and save the setting from the top of the screen to pick which you want to use (SMTP or wp_mail).

I'd checked our mail logs each time that I tried to check out with that free product, and no entries even appear when trying to send. However when I try to test the mail using the method I outlined above, those entries do show up in the server's mail log. So I know our server is fine. Also, there were no errors reported by that plugin to the general error log when I tried sending the product notification, either via SMTP or wp_mail.

What I would do is refer to the support channel that the developer of the marketpress plugin provides and just let them know the same things that I'm telling you here. Here's a link to the MarketPress page specifically, you'll find some links at the top of that page for support and contact info: https://premium.wpmudev.org/project/e-commerce/ They would have the best information on how to resolve.

If they give information that you need help to understand or apply, just let us know and we'll do what we can.

Thank you,
Riley
Level II Site/Script Compatibility
BlueHost.com
888.401.4678

Long story short, my marketpress install is not sending the customer email when they buy something. I do get the seller email when the purchase is made, though!

HALP!

Thanks guys.

  • Aaron

    Do you the store admin get an email for new orders? I would be testing with your SMTP plugin disabled for now, that's a likely source of issues as SMTP providers often block email on specific rules.

    There were some email bugs fixed in the latest version, specifically if product names had a % sign in them it would break, but it looks like you have the latest version.

    Also what gateway are you using?

  • Steph Calvert

    Hi Aaron, thanks for getting back to me.

    I found this link which helped fix an email problem I was having with the eNewsletter plugin - (it refused to send emails)

    https://my.bluehost.com/cgi/help/127

    But that didn't do anything to fix my Marketpress install. I do receive the store admin email for new orders, my test email address doesn't receive the buyer email saying thanks here's your download.

    I deactivated any of the plugins that I've installed over the past few months and ran more test transactions (including deactivating the wp smtp email plugin) and the buyer email still refuses to send.

    I'm using paypal express checkout, is there anything there that could be causing an issue?

    In light of that link I found above, could this be something caused by my ISP? And how do I fix that if so? Any plans for Marketpress to incorporate an smtp settings area in the future like there is for the enewsletter plugin? Because once I put the settings from the above link in there, that plugin not sending emails was solved.

    (I did use those same settings in the wp smtp email plugin settings area and test email is being sent correctly.)

    It's just totally bizarro that the seller email is sending but the customer one is not.

  • Steph Calvert

    I'm on a chat with bluehost about this, and rolling around that previous link I posted about ISPs blocking certain ports... found this:

    http://customer.comcast.com/help-and-support/internet/email-port-25-no-longer-supported/

    Which is great, helps answer why the email stuff stopped working in the first place... BUT:

    1) my wp smtp email plugin has the new correct settings and is sending test emails properly, and when i log out of my site backend and click to send myself a link to set a new password, that works

    2) my newsletter has the correct settings now and works correctly

    3) is marketpress hanging on to old settings somehow someway? is there somewhere in the code where i can force it to send an email using the correct settings, if it's somehow stuck in the past?

    Is this a matter of try to delete and reinstall it and see if it catches the new settings then?

  • Aaron

    The fact that it is sending to store admin but not user leads me to think it's either erroring out, or the email address it's sending too is blocking it.

    If it's not sending to multiple email providers, then lets focus on the email content. Do you have any weird characters like % signs or $ signs in the email body under messages settings? Does the product in the cart have any of those in the name?

  • Steph Calvert

    Good morning!

    I did a test transaction this morning using a gmail acct as the buyer email and same issue, the store admin email sends but the customer one does not. (Previously all emails that were running the test transactions were bluehost based)

    I went to the store messages page and scrolled through, and no issues on the messages. They're canned right out of the Marketpress box. None of the product titles have any strange characters in em, either.

    If you have time, any chance you'd want me to set up a login for you so you could tinker around and see what's up?

  • Steph Calvert

    I think in the past I've clicked to turn on Manual Payments in the past and then turned em off because it's just not something I wanna deal with, but they're not turned on currently if you look at the store settings. Is there something that would be added somewhere from just having turned that on and off that's honking up the system?

    Currently the only payment accepted is paypal express checkout.

    Just did a test transaction of the 10 dollar ebook in my shop and same issue, got the seller notification email but not the buyer email. Hoping we can find a solve for this - I'm holding on releasing a new ebook and a facelift to the site until this is worked out.

  • Steph Calvert

    ok cool, thanks. see below:

    [26-Jul-2013 13:40:28] PHP Warning: strpos() [function.strpos]: Empty delimiter in /home2/heartsa4/public_html/wp-includes/class-wp-xmlrpc-server.php on line 4338

    [03-May-2013 12:00:24] PHP Warning: imap_open() [function.imap-open]: Couldn't open stream {mail.heartsandlaserbeams.com:110/pop3/notls}INBOX in /home3/heartsa4/public_html/wp-content/plugins/e-newsletter/e-newsletter.php on line 1312
    [03-May-2013 12:01:50] PHP Warning: imap_open() [function.imap-open]: Couldn't open stream {mail.heartsandlaserbeams.com:110/pop3/notls}INBOX in /home3/heartsa4/public_html/wp-content/plugins/e-newsletter/e-newsletter.php on line 1312
    [03-May-2013 12:03:45] PHP Warning: imap_open() [function.imap-open]: Couldn't open stream {mail.heartsandlaserbeams.com:110/pop3/notls}INBOX in /home3/heartsa4/public_html/wp-content/plugins/e-newsletter/e-newsletter.php on line 1312
    [03-May-2013 12:17:59] PHP Warning: imap_open() [function.imap-open]: Couldn't open stream {mail.heartsandlaserbeams.com:110/pop3/notls}INBOX in /home3/heartsa4/public_html/wp-content/plugins/e-newsletter/e-newsletter.php on line 1312
    [03-May-2013 12:20:05] PHP Warning: imap_open() [function.imap-open]: Couldn't open stream {mail.heartsandlaserbeams.com:110/pop3/notls}INBOX in /home3/heartsa4/public_html/wp-content/plugins/e-newsletter/e-newsletter.php on line 1312
    [03-May-2013 12:21:40] PHP Warning: imap_open() [function.imap-open]: Couldn't open stream {mail.heartsandlaserbeams.com:110/pop3/notls}INBOX in /home3/heartsa4/public_html/wp-content/plugins/e-newsletter/e-newsletter.php on line 1312
    [22-May-2013 14:21:55] WordPress database error Table 'heartsa4_wrd1.wp_m_membership_relationships' doesn't exist for query SELECT count(*) FROM wp_m_membership_relationships WHERE sub_id != 0 AND expirydate <= '2013-05-22 14:21:55' ORDER BY expirydate ASC made by activate_plugin, include_once('/plugins/membership/membershippremium.php'), require_once('/plugins/membership/membershipincludes/classes/membershipcron.php'), membershipcron->__construct, membershipcron->get_expiring_relationships_count
    [22-May-2013 14:21:56] WordPress database error Table 'heartsa4_wrd1.wp_m_coupons' doesn't exist for query SELECT id FROM wp_m_coupons WHERE couponcode = '' made by activate_plugin, include_once('/plugins/membership/membershippremium.php'), membershipadmin->__construct, M_Coupon->__construct
    [22-May-2013 14:21:56] WordPress database error Table 'heartsa4_wrd1.wp_m_coupons' doesn't exist for query SELECT * FROM wp_m_coupons WHERE id = 0 made by activate_plugin, include_once('/plugins/membership/membershippremium.php'), membershipadmin->__construct, M_Coupon->__construct, M_Coupon->get_coupon
    [22-May-2013 14:21:57] WordPress database error Table 'heartsa4_wrd1.wp_m_membership_relationships' doesn't exist for query SELECT count(*) FROM wp_m_membership_relationships WHERE sub_id != 0 AND expirydate <= '2013-05-22 14:21:57' ORDER BY expirydate ASC made by require_once('wp-admin/admin.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/membership/membershippremium.php'), require_once('/plugins/membership/membershipincludes/classes/membershipcron.php'), membershipcron->__construct, membershipcron->get_expiring_relationships_count
    [22-May-2013 14:21:57] WordPress database error Table 'heartsa4_wrd1.wp_m_coupons' doesn't exist for query SELECT id FROM wp_m_coupons WHERE couponcode = '' made by require_once('wp-admin/admin.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/membership/membershippremium.php'), membershipadmin->__construct, M_Coupon->__construct
    [22-May-2013 14:21:57] WordPress database error Table 'heartsa4_wrd1.wp_m_coupons' doesn't exist for query SELECT * FROM wp_m_coupons WHERE id = 0 made by require_once('wp-admin/admin.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/membership/membershippremium.php'), membershipadmin->__construct, M_Coupon->__construct, M_Coupon->get_coupon
    [10-Jun-2013 18:30:03] PHP Warning: Missing argument 2 for shrsb_sendTrackingEvent(), called in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 18 and defined in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 153
    [10-Jun-2013 18:30:04] PHP Warning: Missing argument 2 for shrsb_sendTrackingEvent(), called in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 238 and defined in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 153
    [10-Jun-2013 18:30:05] PHP Warning: Missing argument 2 for shrsb_sendTrackingEvent(), called in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 18 and defined in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 153
    [10-Jun-2013 18:30:17] PHP Warning: Missing argument 2 for shrsb_sendTrackingEvent(), called in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 18 and defined in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 153
    [10-Jun-2013 18:30:24] PHP Warning: Missing argument 2 for shrsb_sendTrackingEvent(), called in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 18 and defined in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 153
    [10-Jun-2013 18:30:29] PHP Warning: Missing argument 2 for shrsb_sendTrackingEvent(), called in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 18 and defined in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 153
    [10-Jun-2013 18:30:45] PHP Warning: Missing argument 2 for shrsb_sendTrackingEvent(), called in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 18 and defined in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 153
    [10-Jun-2013 18:30:51] PHP Warning: Missing argument 2 for shrsb_sendTrackingEvent(), called in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 18 and defined in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 153
    [10-Jun-2013 18:30:58] PHP Warning: Missing argument 2 for shrsb_sendTrackingEvent(), called in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 18 and defined in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 153
    [10-Jun-2013 18:31:06] PHP Warning: Missing argument 2 for shrsb_sendTrackingEvent(), called in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 18 and defined in /home2/heartsa4/public_html/wp-content/plugins/sexybookmarks/sexy-bookmarks.php on line 153
    [11-Jun-2013 14:07:14] PHP Fatal error: Call to undefined function _deprecated_file() in /home2/heartsa4/public_html/wp-admin/admin-functions.php on line 12
    [11-Jun-2013 14:07:18] PHP Fatal error: Call to undefined function _deprecated_file() in /home2/heartsa4/public_html/wp-admin/upgrade-functions.php on line 11
    [12-Jun-2013 16:05:23] PHP Warning: require_once(/home2/heartsa4/public_html/wp-content/plugins/bulletproof-security/includes/class.php) [function.require-once]: failed to open stream: No such file or directory in /home2/heartsa4/public_html/wp-content/plugins/bulletproof-securityRENAME/bulletproof-security.php on line 34
    [12-Jun-2013 16:05:23] PHP Fatal error: require_once() [function.require]: Failed opening required '/home2/heartsa4/public_html/wp-content/plugins/bulletproof-security/includes/class.php' (include_path='.:disappointed:usr/lib64/php:disappointed:usr/lib/php:disappointed:usr/share/pear') in /home2/heartsa4/public_html/wp-content/plugins/bulletproof-securityRENAME/bulletproof-security.php on line 34
    [12-Jun-2013 16:05:31] PHP Warning: require_once(/home2/heartsa4/public_html/wp-content/plugins/bulletproof-security/includes/class.php) [function.require-once]: failed to open stream: No such file or directory in /home2/heartsa4/public_html/wp-content/plugins/bulletproof-securityRENAME/bulletproof-security.php on line 34
    [12-Jun-2013 16:05:31] PHP Fatal error: require_once() [function.require]: Failed opening required '/home2/heartsa4/public_html/wp-content/plugins/bulletproof-security/includes/class.php' (include_path='.:disappointed:usr/lib64/php:disappointed:usr/lib/php:disappointed:usr/share/pear') in /home2/heartsa4/public_html/wp-content/plugins/bulletproof-securityRENAME/bulletproof-security.php on line 34
    [12-Jun-2013 16:05:32] PHP Warning: require_once(/home2/heartsa4/public_html/wp-content/plugins/bulletproof-security/includes/class.php) [function.require-once]: failed to open stream: No such file or directory in /home2/heartsa4/public_html/wp-content/plugins/bulletproof-securityRENAME/bulletproof-security.php on line 34
    [12-Jun-2013 16:05:32] PHP Fatal error: require_once() [function.require]: Failed opening required '/home2/heartsa4/public_html/wp-content/plugins/bulletproof-security/includes/class.php' (include_path='.:disappointed:usr/lib64/php:disappointed:usr/lib/php:disappointed:usr/share/pear') in /home2/heartsa4/public_html/wp-content/plugins/bulletproof-securityRENAME/bulletproof-security.php on line 34

    [06-Mar-2013 00:51:48] PHP Fatal error: Call to undefined function _deprecated_file() in /home3/heartsa4/public_html/wp-includes/registration-functions.php on line 7
    [22-Apr-2013 19:14:00] PHP Warning: require(ABSPATHWPINC/option.php) [function.require]: failed to open stream: No such file or directory in /home3/heartsa4/public_html/wp-includes/functions.php on line 8
    [22-Apr-2013 19:14:00] PHP Fatal error: require() [function.require]: Failed opening required 'ABSPATHWPINC/option.php' (include_path='.:disappointed:usr/lib64/php:disappointed:usr/lib/php') in /home3/heartsa4/public_html/wp-includes/functions.php on line 8
    [22-Apr-2013 19:14:20] PHP Warning: require(ABSPATHWPINC/option.php) [function.require]: failed to open stream: No such file or directory in /home3/heartsa4/public_html/wp-includes/functions.php on line 8
    [22-Apr-2013 19:14:20] PHP Fatal error: require() [function.require]: Failed opening required 'ABSPATHWPINC/option.php' (include_path='.:disappointed:usr/lib64/php:disappointed:usr/lib/php') in /home3/heartsa4/public_html/wp-includes/functions.php on line 8

  • Steph Calvert

    Ok here's what's dated 8/12 and looks like it's from the test transaction - note on the test transaction today, same ongoing issue - received the seller notification email, but not the buyer's order confirmation email.

    [12-Aug-2013 19:39:29] PHP Warning: New order email debug: Got order in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4307
    [12-Aug-2013 19:39:29] PHP Warning: New order email debug: Begin filtering in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4159
    [12-Aug-2013 19:39:29] PHP Warning: New order email debug: Successfully filtered in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4296
    [12-Aug-2013 19:39:29] PHP Warning: New order email debug: Begin filtering in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4159
    [12-Aug-2013 19:39:29] PHP Warning: New order email debug: Successfully filtered in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4296
    [12-Aug-2013 19:39:32] PHP Warning: New order email debug: Passed through filter hooks in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4311
    [12-Aug-2013 19:39:32] PHP Warning: New order email debug: Mailed false in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4313
    [12-Aug-2013 19:39:32] PHP Warning: New order email debug: Begin filtering in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4159
    [12-Aug-2013 19:39:32] PHP Warning: New order email debug: Successfully filtered in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4296
    [12-Aug-2013 19:39:32] PHP Warning: New order email debug: Begin filtering in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4159
    [12-Aug-2013 19:39:32] PHP Warning: New order email debug: Successfully filtered in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4296

  • Steph Calvert

    Here's the latest - thank you!

    [12-Aug-2013 14:23:19] PHP Warning: session_start() [function.session-start]: open(/tmp/sess_j8lekgntfi2tofs2jmebgh9mu7, O_RDWR) failed: Permission denied (13) in /home2/heartsa4/public_html/wp-content/plugins/instagrate-to-wordpress/instagrate-to-wordpress.php on line 48
    [12-Aug-2013 14:23:20] PHP Warning: Unknown: open(/tmp/sess_j8lekgntfi2tofs2jmebgh9mu7, O_RDWR) failed: Permission denied (13) in Unknown on line 0
    [12-Aug-2013 14:23:20] PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0
    [12-Aug-2013 19:39:29] PHP Warning: New order email debug: Got order in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4307
    [12-Aug-2013 19:39:29] PHP Warning: New order email debug: Begin filtering in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4159
    [12-Aug-2013 19:39:29] PHP Warning: New order email debug: Successfully filtered in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4296
    [12-Aug-2013 19:39:29] PHP Warning: New order email debug: Begin filtering in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4159
    [12-Aug-2013 19:39:29] PHP Warning: New order email debug: Successfully filtered in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4296
    [12-Aug-2013 19:39:32] PHP Warning: New order email debug: Passed through filter hooks in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4311
    [12-Aug-2013 19:39:32] PHP Warning: New order email debug: Mailed false in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4313
    [12-Aug-2013 19:39:32] PHP Warning: New order email debug: Begin filtering in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4159
    [12-Aug-2013 19:39:32] PHP Warning: New order email debug: Successfully filtered in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4296
    [12-Aug-2013 19:39:32] PHP Warning: New order email debug: Begin filtering in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4159
    [12-Aug-2013 19:39:32] PHP Warning: New order email debug: Successfully filtered in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4296
    [12-Aug-2013 20:35:07] PHP Warning: New order email debug: Mailed false'info@heartsandlaserbeams.com''Your Order Confirmation (98f93cccde07)'NULL in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4313

  • Steph Calvert

    /home2/heartsa4/public_html/error_log:
    Here is a confirmation of your order details:

    Order Information:
    Items:
    How to Increase Blog Traffic – Easy SEO for Bloggers: 1 * 10.00 = 10.00 USD
    Download: http://www.heartsandlaserbeams.com/shop-online/products/how-to-increase-blog-traffic-easy-seo-for-bloggers/?orderid=c564a3af65c3

    Order Total: 10.00 USD

    Shipping Information:
    No shipping required for this order.
    Special Instructions: testing this box

    Payment Information:
    Payment Method: PayPal
    Payment Type: PayPal balance, Credit Card, or Instant Transfer
    Transaction ID: 0GY74304E5039631F
    Payment Total: 10.00 USD

    Your payment for this order is complete.

    You can track the latest status of your order here: http://www.heartsandlaserbeams.com/shop-online/order-status/c564a3af65c3/

    Thanks again!' in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4312
    [12-Aug-2013 21:19:42] PHP Warning: New order email debug: After mp_order_notification_body filter NULL in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4314
    [12-Aug-2013 21:19:42] PHP Warning: New order email debug: After mp_payment_method filter NULL in /home2/heartsa4/public_html/wp-content/plugins/marketpress/marketpress.php on line 4316

    that's all i'm seeing in the php error log. JUST IN CASE it's in another area that i'm missing, i wanted to show you the main section of the error log, too - i'm heading offline for the night, hopin to get back on this tomorrow:

    [Mon Aug 12 15:20:14 2013] [error] [client 173.0.81.1] < \r
    [Mon Aug 12 15:20:14 2013] [error] [client 173.0.81.1] * Closing connection #0
    [Mon Aug 12 15:20:16 2013] [error] [client 80.193.23.190] Failed loading /usr/php/53/usr/lib64/php/modules/ioncube_loader_lin.so: /usr/php/53/usr/lib64/php/modules/ioncube_loader_lin.so: undefined symbol: zend_resolve_path
    [Mon Aug 12 15:20:16 2013] [error] [client 80.193.23.190] Failed loading /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: undefined symbol: gc_remove_zval_from_buffer
    [Mon Aug 12 15:20:17 2013] [notice] [client 60.12.119.200] mod_rbl: 60.12.119.200 is listed in RBL., referer: http://www.ikariancentre.com/wp-login.php
    [Mon Aug 12 15:20:18 2013] [error] [client 199.30.16.51] Failed loading /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: undefined symbol: gc_remove_zval_from_buffer
    [Mon Aug 12 15:20:19 2013] [notice] [client 72.29.68.51] mod_rbl: 72.29.68.51 is listed in RBL., referer: http://www.ikariancentre.com/wp-login.php
    [Mon Aug 12 15:20:19 2013] [error] [client 69.195.124.122] Failed loading /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: undefined symbol: gc_remove_zval_from_buffer
    [Mon Aug 12 15:20:19 2013] [error] [client 220.181.108.101] Failed loading /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: undefined symbol: gc_remove_zval_from_buffer
    [Mon Aug 12 15:20:19 2013] [notice] [client 64.202.240.136] mod_rbl: 64.202.240.136 is listed in RBL., referer: http://www.ikariancentre.com/wp-login.php
    [Mon Aug 12 15:20:20 2013] [error] [client 123.125.71.115] Failed loading /usr/php/53/usr/lib64/php/modules/ioncube_loader_lin.so: /usr/php/53/usr/lib64/php/modules/ioncube_loader_lin.so: undefined symbol: zend_resolve_path
    [Mon Aug 12 15:20:20 2013] [error] [client 123.125.71.115] Failed loading /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: undefined symbol: gc_remove_zval_from_buffer
    [Mon Aug 12 15:20:24 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:24 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:24 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:24 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:24 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:24 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:24 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:24 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:24 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:24 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:24 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:24 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:24 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:24 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:25 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:25 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:25 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:25 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:25 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:25 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:25 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:25 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:25 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:25 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:25 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:25 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:25 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:25 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:26 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:27 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:27 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:27 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:27 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:27 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:27 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:27 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:27 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:27 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:27 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:27 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:27 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:27 2013] [error] [client 31.184.245.51] 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed
    [Mon Aug 12 15:20:27 2013] [error] [client 31.184.245.51] 451 (check_connect)
    [Mon Aug 12 15:20:28 2013] [error] [client 80.193.23.190] Failed loading /usr/php/53/usr/lib64/php/modules/ioncube_loader_lin.so: /usr/php/53/usr/lib64/php/modules/ioncube_loader_lin.so: undefined symbol: zend_resolve_path
    [Mon Aug 12 15:20:28 2013] [error] [client 80.193.23.190] Failed loading /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: undefined symbol: gc_remove_zval_from_buffer
    [Mon Aug 12 15:20:31 2013] [error] [client 184.154.151.61] Failed loading /usr/php/53/usr/lib64/php/modules/ioncube_loader_lin.so: /usr/php/53/usr/lib64/php/modules/ioncube_loader_lin.so: undefined symbol: zend_resolve_path, referer: http://www.rockpoolmedia.com/
    [Mon Aug 12 15:20:31 2013] [error] [client 184.154.151.61] Failed loading /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: undefined symbol: gc_remove_zval_from_buffer, referer: http://www.rockpoolmedia.com/
    [Mon Aug 12 15:20:33 2013] [error] [client 123.125.71.33] Failed loading /usr/php/53/usr/lib64/php/modules/ioncube_loader_lin.so: /usr/php/53/usr/lib64/php/modules/ioncube_loader_lin.so: undefined symbol: zend_resolve_path
    [Mon Aug 12 15:20:33 2013] [error] [client 123.125.71.33] Failed loading /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: /usr/php/53/usr/lib64/php/modules/ZendGuardLoader.so: undefined symbol: gc_remove_zval_from_buffer
    [Mon Aug 12 15:20:34 2013] [error] [client 92.235.118.44] Failed loading /usr/lib64/php/zend/ZendOptimizer-5.2.so: /usr/lib64/php/zend/ZendOptimizer-5.2.so: undefined symbol: zend_throw_exception_internal, referer: http://www.charlesdickensinfo.com/quotes/browse/?mypage=5
    [Mon Aug 12 15:20:37 2013] [error] [client 92.235.118.44] Failed loading /usr/lib64/php/zend/ZendOptimizer-5.2.so: /usr/lib64/php/zend/ZendOptimizer-5.2.so: undefined symbol: zend_throw_exception_internal, referer: http://www.charlesdickensinfo.com/quotes/browse/?mypage=7
    [Mon Aug 12 15:20:37 2013] [error] [client 66.249.74.150] Failed loading /usr/lib64/php/zend/ZendOptimizer-5.2.so: /usr/lib64/php/zend/ZendOptimizer-5.2.so: undefined symbol: zend_throw_exception_internal

  • Steph Calvert

    Ok when I disabled all three of those, I did get the buyer's email!

    I turned enewsletter back on and it didn't come through on the next test. Turned that off, turned Membership on, and got the buyer email but it was a little delayed...

    We're on the right track though! Today I'll get a backup of my site going and run all available updates (there's a new version of newsletter and affiliates available).

    Will report back, but looks like we're closing in. Thank you!

  • Steph Calvert

    One bizarre thing i just noticed - when I put my easy seo for bloggers book into the shopping cart, and then went to checkout, the first screen pulled up the shipping options like it was going to charge shipping for the pdf.

    That corrected itself in the paypal stage, and stayed correct in the last page back on my site where you click to confirm order.

    First test order, with newsletter, membership, and affiliates all deactivated, DID send the customer email and seller email like it should.

  • Steph Calvert

    Thank you Maniu!!

    Aaron and Maniu - it looks like a combo of the Affiliate plugin AND Newsletter. Last week when I did test transactions, I did one where just newsletter was deactivated and the customer email came through. Just now, I ran a test transaction with newsletter deactivated and affiliate turned back on, and no customer email.

    So it's definitely a combo of newsletter and affiliate. Membership is NOT causing it.

    Lookin forward to a fix!

  • Steph Calvert

    Uh oh guys...

    I have another client site that just pushed live today at http://www.lovebitesinla.com and it's experiencing the same issue. Everything on the site works great, but the client email is not getting sent out.

    This site is running most of the same plugins as heartsandlaserbeams.com, and I'm fairly certain it's the same issue since it's runnin both newsletter and marketpress.

    Updated newsletter on the site and no dice. Where do we go from here?

  • Steph Calvert

    Guys, not sure what the deal is, but here's where we're at:

    http://www.lovebitesinla.com

    is running enewsletter and marketpress and is not sending the customer email with a test transaction. The interesting thing on that one is I deactivated newsletter and ran a test transaction and STILL no customer email.

    And then http://www.roadlesstraveledstore.com

    updating to latest version of newsletter gives white screen and bad gateway error when I click on "create newsletter" in the backend.

  • Steph Calvert

    Ok I'm at my wits end.

    got on livechat with host gator about lovebitesinla.com, and after 30 min they fixed the no emails at all being sent. the lost password trick does produce an email.

    then i went into my wp smtp plugin and made sure those settings were correct, and that sent the test email no prob

    then i went to my enewsletter settings and made sure those were correct, and the test connection button said everything was lovely.

    when i create a newsletter, save it, and preview email it to myself, it says it sent but i receive nothing.

    when i do a test transaction in the shop, i do not receive the customer email. just logged into client's email where they'd be receiving the shop notification of a new order and they are not getting the seller email, either.

    what do i do next? i tried another test transaction with newsletter plugin disabled and same story.

  • Steph Calvert

    Have smtp installed because the notifications go out way too slow with the usual php email sending. I tried disabling that, customer email still not going out.

    I was going to ask if there was any chance you could help me take a look at the error log, but the client's error log on their hosting acct is totally blank.

    What do we do to fix this? I'm not totally convinced it's a hosting issue, is there anything you can take a look at that would help us to know this is their issue to handle?

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