UpTime monitoring

Hi there,

I'm having a bit of an issue with your uptime monitoring in My Hub.

I have uptime monitoring active on ThinkBiGSites.co.uk and it's showing that my site's been down for some 3 hours and 50 minutes and that it's still down. So, how do you explain the fact that I've been accessing and working in my admin for the last hour - in fact, I'm sending this message from within my control panel - and I'm getting the following message in My HuB;

YOUR WEBSITE IS DOWN
REQUEST TIMEOUT FOR HTTPS://THINKBIGSITES.CO.UK/
Unavailable for 3h 54m

Your uptime monitor is suggesting that my site has been up for only 81.4% of the last week, has had 41 outages with a total downtime of 1d 6h 51m.

When I saw this on Friday (the stats weren't quite so bad but still very poor with 34 outages), I contacted my hosting providers who have assured me that my server has not been down and have provided proof from the monitoring they have through nodeping.

Can you explain to me how your system's works and why my site is showing as being down.

Kindest regards,

Steve