I create a new site under xgint.com. The site url is https://xgint.com/learn. Before doing anything and with the default theme and the only post that come by default (hello world) I run a performance test. The score is 75.
Page catching active, Gzip compression done. CDN activated.
The main problem is with the speed index (3.9 s) and there is nothing, when I have some content this could be dramatic.
1. - Reduce server response times (TTFB). It took 640 ms to receive the first byte of page content.
2.- Eliminate render blocking resources. Some of them are:
https://hb.wpmucdn.com/xgint.com/1f42b870-38ad-4621-9cc9-44c92f7c1249.css 10.2 KB 270 ms
https://hb.wpmucdn.com/xgint.com/71c7f510-6203-4150-a889-4cca04048ef8.css 34.2 KB 390 ms
https://hb.wpmucdn.com/xgint.com/3476f19c-ed69-49ec-8f63-7132f882c0e8.js 33.7 KB 390 ms
3.-our page is serving following 10 resources with an inefficient cache policy.
Besides the known issues with fcbook and google (that cannot be changed and I don't know why HB insist in count them), there some from the CDN:
https://hb.wpmucdn.com/xgint.com/71c7f510-6203-4150-a889-4cca04048ef8.css 1 m 34.2 KB
https://hb.wpmucdn.com/xgint.com/3476f19c-ed69-49ec-8f63-7132f882c0e8.js 1 m 33.7 KB
https://hb.wpmucdn.com/xgint.com/1f42b870-38ad-4621-9cc9-44c92f7c1249.css 1 m 10.2 KB
https://hb.wpmucdn.com/xgint.com/51d2b1a6-ea8b-4802-9330-aa2e486300a6.js 1 m 4.4 KB
https://hb.wpmucdn.com/xgint.com/0bd63b74-a34d-4030-b1ad-ed71895aed6d.css 1 m 1.6 KB
I cannot do anything with this.
My conclusion: there is a big problem with your servers, even I received some complaints from visitor telling me that my site wasn't active.
I don't know if this is a general problem or only the server location (servers in NY). So please review and it such a case can I move this site to another location (Europe, India, Singapore,....)? provided that I wont'n have the same problem.
After that, I tried to run a new test, but HB seems to be frozen when reach 99%. I cleared cache and the same. The message: Test is taking a little longer than expected, hang in there…last forever (to be more precise after 20 minutes I left the page).
This is very disappointed.
I need some solution asap.
The support access is active. Just take into account that the main site (xgint.com) is a production site and please don't deactivate anything in there. In the rest of the sites there is no problems in change anything.
P.S. Did you change the support tickets? I cannot upload any file which would be more informative when describing any problem.