There is a problem with the hosting in WPMUDEV servers

Hello,

I create a new site under xgint.com. The site url is https://xgint.com/learn. Before doing anything and with the default theme and the only post that come by default (hello world) I run a performance test. The score is 75.

Page catching active, Gzip compression done. CDN activated.

The main problem is with the speed index (3.9 s) and there is nothing, when I have some content this could be dramatic.

HB recommends:

1. – Reduce server response times (TTFB). It took 640 ms to receive the first byte of page content.

2.- Eliminate render blocking resources. Some of them are:

https://hb.wpmucdn.com/xgint.com/1f42b870-38ad-4621-9cc9-44c92f7c1249.css 10.2 KB 270 ms

https://hb.wpmucdn.com/xgint.com/71c7f510-6203-4150-a889-4cca04048ef8.css 34.2 KB 390 ms

https://hb.wpmucdn.com/xgint.com/3476f19c-ed69-49ec-8f63-7132f882c0e8.js 33.7 KB 390 ms

https://hb.wpmucdn.com/xgint.com/51d2b1a6-ea8b-4802-9330-aa2e486300a6.js

3.-our page is serving following 10 resources with an inefficient cache policy.

Besides the known issues with fcbook and google (that cannot be changed and I don't know why HB insist in count them), there some from the CDN:

https://hb.wpmucdn.com/xgint.com/71c7f510-6203-4150-a889-4cca04048ef8.css 1 m 34.2 KB

https://hb.wpmucdn.com/xgint.com/3476f19c-ed69-49ec-8f63-7132f882c0e8.js 1 m 33.7 KB

https://hb.wpmucdn.com/xgint.com/1f42b870-38ad-4621-9cc9-44c92f7c1249.css 1 m 10.2 KB

https://hb.wpmucdn.com/xgint.com/51d2b1a6-ea8b-4802-9330-aa2e486300a6.js 1 m 4.4 KB

https://hb.wpmucdn.com/xgint.com/0bd63b74-a34d-4030-b1ad-ed71895aed6d.css 1 m 1.6 KB

I cannot do anything with this.

My conclusion: there is a big problem with your servers, even I received some complaints from visitor telling me that my site wasn't active.

I don't know if this is a general problem or only the server location (servers in NY). So please review and it such a case can I move this site to another location (Europe, India, Singapore,….)? provided that I wont'n have the same problem.

After that, I tried to run a new test, but HB seems to be frozen when reach 99%. I cleared cache and the same. The message: Test is taking a little longer than expected, hang in there…last forever (to be more precise after 20 minutes I left the page).

This is very disappointed.

I need some solution asap.

The support access is active. Just take into account that the main site (xgint.com) is a production site and please don't deactivate anything in there. In the rest of the sites there is no problems in change anything.

Thanks,

Angel

P.S. Did you change the support tickets? I cannot upload any file which would be more informative when describing any problem.