There supposed to be a chat session going on right now, but says it's closed!

I have not received an answer to the question I submitted over a week ago, so I wanted to get on the chat session at 10:00 est today and when I logged in, the session was closed! There is supposed to be another one at 1pm est today, but the notice said the next session is not until tomorrow at 10:00, when I will not be available.

Need support please!!