There was

There was a connection problem. Please check the URL and Key of the Master site.

Double checked it all a few times and then also uninstalled and reinstalled all with the same issue. It is not giving specifics and I have activated debug mode and can send you the files privately.

  • Pawel
    • Staff

    Hello Chris!

    Sorry about the issue you are facing. Hope you are still having a good day despite it.

    I tried to recreate this issue on my test site, but wasn’t able to.

    Would you mind allowing support access so I can have a closer look at this?

    To enable support access you can follow this guide here:

    Please respond in this ticket once access is granted.

    Also, if you want to send me debug files, please do it via our contact form. You can also add some other credentials as this will speed up the debugging.

    You can send us your details using our contact form and the template below:

    NOTE: Don’t change selected topic in the dropdown, just leave it at “I have a different question”.

    Subject: “Attn: Pawel Pela

    – Site login URL

    – FTP credentials (host/username/password)

    – cPanel credentials (host/username/password)

    – Folder path to site in question

    – Link back to this thread for reference

    – any logs that have been created

    – Any other relevant urls/info

    Kind regards,


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