there, We would like to know if theres a way that we can

Hi there,

We would like to know if theres a way that we can conditionally display a message like "You haven't opened any support tickets yet. " on the page where we have the [support-system-tickets-index] shortcode. Ideally, this would come in the form of a shortcode [no-tickets]You haven't opened any support tickets yet. [/no-tickets]

While we do see that the text '0 tickets' shows up, we would like to punch things up a bit so users can see / understand a bit more easily.

Thanks in advance.

Best,

Ryan

  • Tyler Postle

    Hey Ryan,

    Hope you're doing well today!

    There is no way to conditionally display a message like that now, but I can add it as a feature request for you it would require additional development.

    In the meantime, I think just adding a general message to the page above the shortcode would be a good alternative. Explaining that the page is to list their support tickets. Then when they see 0, it will make more sense to them.

    How does that sound?

    Let us know if you have further questions on this.

    All the best,
    Tyler