We would like to know if theres a way that we can conditionally display a message like "You haven't opened any support tickets yet. " on the page where we have the [support-system-tickets-index] shortcode. Ideally, this would come in the form of a shortcode [no-tickets]You haven't opened any support tickets yet. [/no-tickets]
While we do see that the text '0 tickets' shows up, we would like to punch things up a bit so users can see / understand a bit more easily.
Thanks in advance.