THis is the second thread i have started on this topic,

This is the second thread i have started on this topic, I hope you can give me more specific instruction than your last customer support person on where the logs are for snapshot so we can get this troubleshooted and working. Michelle told me to find the logs? How should I know where the logs are?

Basically my problem is I am trying to restore a backup to a new multisite and can get to the point of clicking on restore but nothing happens. Please be specific about where the logs are and what the names of them are so I can upload and get going. We bought a year in advance and I expect better customer support.