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Trouble submitting sitemap to Google

When I try submitting the generated Sitemap to Google I get this error

General HTTP error: HTTP 403 error (Forbidden)

HTTP Error: 403

when I click in google search console I get an error

Sat, 2 Feb 2019 6:20:05
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  • Dimitris
    • Support Star

    Hello there Kieran,

    hope you’re doing well today! :slight_smile:

    It seems that something is blocking the GoogleBot that tries to crawl your sitemap file, even though the file itself is accessible from a browser.

    This seems more like a conflict (or maybe not conflict per se, but a plugin causing this) or a server configuration.

    Would it be possible for you to create a staging environment, meaning a complete and exact copy in the same server, using a separate database, so we could perform a conflict test? I’m saying so we don’t disturb the live site. Please advise!

    I’d like to get some (S)FTP details to have a better look at your setup. If you can also create the staging site, then share the credentials for this one instead. As this is a public forum, you should send us your details through our safe contact form

    https://premium.wpmudev.org/contact/#i-have-a-different-question

    using this template:

    Subject: “Attn: Dimitris“

    – WordPress admin (login URL/username/password)

    – (S)FTP credentials for file access (host/username/password/path of the website in question)

    – cPanel/Plesk/phpMyAdmin credentials for database access (login URL/username/password)

    – link back to this thread for reference

    – any other relevant urls

    Keep in mind the subject line as ensures that it gets assigned to me.

    Thank you,

    Dimitris

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