Trouble with my website

I cannot upload my aliplugin to my website

  • Adam Czajczyk

    Hello Suzette

    I hope you're well today and thank you for your question!

    I noticed that you have enabled support access to your site so I have accessed it and I tried to install some random plugin, first from plugin repository ("Plugins -> Add New") and then by uploading it directly ("Plugins -> Add new -> upload").

    In both cases that worked fine. I have removed that unnecessary plugin already but the test shows that plugin installation seems to be working properly.

    Therefore, I'll need some more information in order to be able to help you better:

    1) what is the plugin in question? You mentioned "my aliplugin" - is it some custom plugin or can it be downloaded from the web? Could you share a link to that plugin with me so I could take a look?

    2) What exactly happens when you try to add it to site - are you getting any error messages? If yes, what are they? If you could try again and then take a screenshot of such error/issue and share it with me here, that would be very helpful.

    Looking forward to your reply,
    Adam

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