trying to backup wordpress site but do not have plugin area access


A new client wants us to move a wordpress site but we do not have access to the plugins section to install a plugin. They have dashboard access but this area is not available. Is there any other way to grab/migrate the site?

  • Kris
    • Support

    Hi cornelius_butler

    Hope you are doing good today.

    I see this site is in our system and in your HUB, also this site use our plugin Snapshot.

    Than mean this site can be migrate following those steps:

    1. At first, create a Managed Backup in Snapshot.

    2. Then go to your Hub, click on the source site domain, go to Backup tab. There you will see your managed backups listed.

    3. Beside the listings, there will be a blue cloud download icon.

    4. Clicking that will give you option to download two files.

    A) One – Backup Zip File

    B) Two – snapshot-installer.php file

    5. Download them both.

    6. Then upload both to your target site root directory. (this directory needs to be empty)

    7. Create a clean database at your target site hosting.

    8. Then go to “ “

    9. Then you will see options to restore the backup.

    10. Follow the instructions and then you will be done.

    As for the issue with access to plugins section, can you ask your client does he install any plugin which limits access for selected users to selected parts in WordPress Dashboard?

    Kind Regards,


Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.