Trying to create group album with RtMedia. Upload shows to work but then nothing is uploaded.

Is this an rtmedia issue or the theme. Need Help! Rtmedia does not really offer any support for their free version and I cannot afford to buy their pro version when the free one does not work. It tells me that this is a ploy to buy their plugin to get the support. I am hoping I can get help from you guys! The uploaded pictures seem to go to my profile not the group. There is only one group. Want to create an an album that is visible to just that group and its members. Thanks! I am using this rtmedia under your recommendation. Is there anything else better. This thing is a big headache.