Trying to use Snapshot to move site to new host.. Questions/issues

Moving this client site from HostGator to my server. Logged in, took full snapshot (which downloaded to google drive). Then I switched the nameservers, and installed a fresh wordpress to cpanel on her new hosting account. Imported snapshot successfully (by downloading it from google drive, then adding it to home folder via FTP and importing from local path....

BUT, when I go to restore, there is no box to check to restore that snapshot.

It says destination and archives are "pending"... but the file is already uploaded, so I don't know why it's doing that.

Need to get this site back online asap, any help appreciated! Support access is enabled.