Turn on/off button are not working for moderator(s)

Although the buttons appear for the moderator to turn on the chat, they can't be selected (i.e., are non-responsive).

Also, is there some system to leave a message or let the moderator know that people attempted to chat when chat was unavailable?

  • aecnu

    Greetings anne.smith@mnea.org,

    Sorry to see that you are having so many issues but after figuring out what you site was and visiting checking for errors, it is no surprise that you are having issues considering the amount of errors that are being thrown by the site as shown in my screen shot below which among other things includes deprecated could and JavaScript issues. Firefox or Chrome control+shift+J

    Therefore it is time to go into full blown trouble shooting mode because it appears there may be some conflict there and one way to find out conclusively.

    Standard plugin trouble shooting protocol - first to switch to the Twenty Eleven theme just long enough to check for the problem - if the problem still exists next involves deactivating all plugins except the plugin in question and then see if the issue still exists.

    If it does not, then you want to activate plugins one at a time testing in between to see if the issue returns. Even when you find one plugin, it may be in your interest to deactivate the problem plugin and continue testing the rest of the plugins to insure no others are also conflicting.

    You will know the conflict when the issue returns and which plugin(s) you activated that cause the issue.

    Please advise if there are any plugin conflicts and if so what the plugins are that are conflicting.

    Cheers, Joe

  • Paul

    @anne.smith@mnea.org

    To reply to your other question

    Also, is there some system to leave a message or let the moderator know that people attempted to chat when chat was unavailable?

    No. That is the whole point of the moderator ability to close the chat. We use this same chat plugin on our own site to manage the Live Support group sessions. When we are not hosting the chat we keep it closed to prevent users from posting random question in the off hours and getting upset because someone was not online to answer their questions.

    As Joe mentioned you have some JS errors which is preventing the chat plugin (which is mostly JS/AJAX from functionality.

  • aecnu

    Greetings anne.smith@mnea.org,

    We have not heard back from you as to the status of this issue.

    If you are still having an issue please let us know so that we may try to get you fixed up as soon as possible by choosing to check mark this ticket as unresolved below and posting any new errors or symptoms you are noticing.

    This action will also bring your ticket up front back in plain view again within the ticket system.

    Thank you for being a WPMU DEV Community Member!

    Cheers, Joe

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