Ultimate Branding 1.82 Breaks Debug Bar and Makes Site Unstable

Hello,

Running WP 4.3.1 network

Upgrading to Ultimate Branding to 1.8.2 breaks Debug Bar.
On the Network Admin plugins page Debug Bar indicates there is a serious issue by turning red, but clicking on it will not display the info.
The Network also suffers from VERY frequent 500 errors.

Rolling back to Ultimate Branding version 1.8.0.1 Debug Bar no longer indicates any error and is no longer red and it works as it should. Network stability is restored.

These are some of the DEBUG errors appeared in the log file when 1.8.2 was activated.

[20-Jan-2016 09:10:05 UTC] PHP Fatal error: require_once(): Failed opening required '/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:06 UTC] PHP Warning: require_once(/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php): failed to open stream: No such file or directory in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:06 UTC] PHP Fatal error: require_once(): Failed opening required '/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:06 UTC] PHP Warning: require_once(/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php): failed to open stream: No such file or directory in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:06 UTC] PHP Fatal error: require_once(): Failed opening required '/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:08 UTC] PHP Warning: require_once(/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php): failed to open stream: No such file or directory in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:08 UTC] PHP Fatal error: require_once(): Failed opening required '/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:09 UTC] PHP Warning: require_once(/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php): failed to open stream: No such file or directory in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:09 UTC] PHP Fatal error: require_once(): Failed opening required '/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:13 UTC] PHP Warning: require_once(/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php): failed to open stream: No such file or directory in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:13 UTC] PHP Fatal error: require_once(): Failed opening required '/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:13 UTC] PHP Warning: require_once(/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php): failed to open stream: No such file or directory in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:13 UTC] PHP Fatal error: require_once(): Failed opening required '/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:13 UTC] PHP Warning: require_once(/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php): failed to open stream: No such file or directory in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:13 UTC] PHP Fatal error: require_once(): Failed opening required '/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:14 UTC] PHP Warning: require_once(/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php): failed to open stream: No such file or directory in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:14 UTC] PHP Fatal error: require_once(): Failed opening required '/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:14 UTC] PHP Warning: require_once(/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php): failed to open stream: No such file or directory in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:14 UTC] PHP Fatal error: require_once(): Failed opening required '/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar-files/inc/UB_Admin_Bar.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php on line 28

[20-Jan-2016 09:10:28 UTC] PHP Warning: require_once(/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change-files/sitewidetextincludes/classes/functions.php): failed to open stream: No such file or directory in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change.php on line 35

[20-Jan-2016 09:10:28 UTC] PHP Fatal error: require_once(): Failed opening required '/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change-files/sitewidetextincludes/classes/functions.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change.php on line 35

[20-Jan-2016 09:10:29 UTC] PHP Warning: require_once(/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change-files/sitewidetextincludes/classes/functions.php): failed to open stream: No such file or directory in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change.php on line 35

[20-Jan-2016 09:10:29 UTC] PHP Fatal error: require_once(): Failed opening required '/home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change-files/sitewidetextincludes/classes/functions.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change.php on line 35

[20-Jan-2016 09:10:29 UTC] PHP Warning: require_once(site-wide-text-change-files/sitewidetextincludes/classes/functions.php): failed to open stream: No such file or directory in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change.php on line 35

[20-Jan-2016 09:10:29 UTC] PHP Fatal error: require_once(): Failed opening required 'site-wide-text-change-files/sitewidetextincludes/classes/functions.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change.php on line 35

[20-Jan-2016 09:10:29 UTC] PHP Warning: require_once(site-wide-text-change-files/sitewidetextincludes/classes/functions.php): failed to open stream: No such file or directory in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change.php on line 35

[20-Jan-2016 09:10:29 UTC] PHP Fatal error: require_once(): Failed opening required 'site-wide-text-change-files/sitewidetextincludes/classes/functions.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change.php on line 35

[20-Jan-2016 09:10:29 UTC] PHP Warning: require_once(site-wide-text-change-files/sitewidetextincludes/classes/functions.php): failed to open stream: No such file or directory in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change.php on line 35

[20-Jan-2016 09:10:29 UTC] PHP Fatal error: require_once(): Failed opening required 'site-wide-text-change-files/sitewidetextincludes/classes/functions.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change.php on line 35

[20-Jan-2016 09:10:29 UTC] PHP Warning: require_once(site-wide-text-change-files/sitewidetextincludes/classes/functions.php): failed to open stream: No such file or directory in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change.php on line 35

[20-Jan-2016 09:10:29 UTC] PHP Fatal error: require_once(): Failed opening required 'site-wide-text-change-files/sitewidetextincludes/classes/functions.php' (include_path='.:disappointed:usr/lib/php:disappointed:usr/local/lib/php') in /home/soobabiz/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change.php on line 35

I have reported this issue before and testing on a local environment has not revealed the issue.
It may be something conflicting on our network, so support access is probably in order.

Version 1.8.0.1 is active now.
Upgrading will result in the issue.

Any help will be appreciated.

Thanks

  • Bojan Radonic

    Hey there @SooBahkDo,

    How are you doing today?

    What kind of error are you getting there? Would you mind posting it here? This could help us understand the issue better. I've tested this on my sandbox site and I couldn't see any errors on the network plugins page.

    Both your WordPress and Ultimate Branding are outdated. Latest WordPress version is 4.4.1 and version of Ultimate Branding that you're using is more then a year old (there were more then 10 versions in between latest and the one that you're using.)

    Let's try updating WordPress first, Since you have a lot of blogs on your network I'd suggest creating a backup first just in case something goes wrong.

    I also can't see support access, can you please check that for me and make sure that it's granted?

    If the problem still appears after we'll probably have to test for conflicts to see which plugin/theme is conflicting with Ultimate Branding.

    Best regards,
    Bojan

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