[Ultimate Branding] Fav icons reverted to WP default

I think it's related to updating Ultimate Branding a few days ago, but the favicons I had overridden with Ultimate Branding (shown in the browser tab and next to each site in My Sites) has disappeared. I have the blue "W" in its place now. The module is still enabled and I can see the correct graphic still in UB's admin panel.

  • Nahid

    Hey Techtomic !
    Hope you are having a great day!

    I'm sorry to hear about the issue that you encountered. I tried to replicate it in my test site but couldn't. I set the favicon using the "Favicons" module in an older version of Ultimate Branding in a test multisite installation, then updated it to the latest version and the favicons were showing up as expected.

    This seems to be an issue specific to your site. Could you please go through the following troubleshooting tests which would help us determine the source of the issue?

    1. Plugin/theme conflict test: Try running a full plugin/theme conflict test just to make sure no other plugin(s)/the theme on your site is/are conflicting with Ultimate Branding and thus causing the issue. The basic concept is to temporarily disable all the plugins except Ultimate Branding and WPMU DEV Dashboard, switch to a default WordPress theme and check if the issue still persists. If it doesn't, please enable all plugins and the theme one after another to see activating which brings back the issue. This handy flowchart can help you do a full plugin/theme conflict test.

    2. Enable debugging: If the plugin/theme conflict test doesn't help, please enable WP_DEBUG. You can enable debugging by putting the following constants in the wp-config.php file:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    These constants must be added before the line "/* That's all, stop editing! Happy blogging. */" for them to work. Please make sure identical constants are replaced if they were already there previously.

    Enabling debugging in WordPress will log any errors that the site encounters in a log file named "debug.log" located in the "wp-content" folder. Please upload the debug.log file in a cloud storage platform like Dropbox and attach the shared link in your next response so that we can take a look into it. You can know more about WordPress debugging in this handy article.

    Note: It is highly recommended that the site is backed up before the tests or the tests are done in a cloned staging site.

    Moreover, could you grant support access from the dashboard plugin so we can take a closer look? This handy guide can help you do that.

    Hope this helps. We'll be looking forward to hearing from you. Thanks!

    Kind regards,
    Nahid

    • Nahid

      Hey there Techtomic !
      Hope you are having a great day!

      I'm sorry to hear about the issue that you encountered. It has been reported to our developers as a bug. They'll be back to us with clues, workarounds, and fixes (if possible) for now in this ticket (or we'll be updating the ticket as soon as we hear back from them internally). Please note that the response time of the developers might be a bit delayed than that of the general Support staff. We really appreciate your patience and consideration regarding this.

      Kind regards,
      Nahid

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