[Ultimate Branding] Problem importing Ultimate Branding Settings

Hi,
on a fresh website I have problems with Branding, when trying to import my standard Setting that do run on a bunch of installations. Obviously there is something installed and imported, since the main menu entry appears as usual. But all sub items like import or login screen do not work, the wordpress dashboard is not visible any more. when i deactivate UB via FTP, everything is fine again. Looks like an error during the plugin installation to me, but how to fix it? Thanks for your kind help.
Best regards, Sebastian

  • Dimitris

    Hello there Sebastian

    I just noticed that you've granted support access for us and you've already uploaded a .json_.txt file with Ultimate Branding settings.

    I downloaded this file, renamed it to .json and uploaded in a testing local multisite of mine. Everything went down smoothly, no errors or broken admin pages.

    Could you please enable WP_DEBUG, in case it can reveal to us the source of this? Simply access your server via (S)FTP, edit wp-config.php file, find a line like
    define('WP_DEBUG', false);and replace it with the following (if the above line doesn’t exist, simply insert next snippet just above the /* That's all, stop editing! Happy blogging. */ comment)

    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    @ini_set( 'log_errors', 1 );
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);
    @ini_set('display_errors', 0);

    Then go ahead and try to replicate the error by importing the settings file again and visiting a broken admin page. By doing so, a /wp-content/debug.log file should be created. Simply download it, rename it to debug.txt and attach it here in your next reply. If size of text file exceeds the 5MB limit of our blog, please use a service like Dropbox and post the shareable link instead.
    Ref: https://premium.wpmudev.org/blog/debugging-wordpress-how-to-use-wp_debug/

    Warm regards,
    Dimitris

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