Unable to access page regions to make updates

Hello,
I've noticed that on both of the sites that I have Spirit and Upfront installed i.e., BlackMothersUnited.org and WSByDesign.com, that I'm unable to access the page regions in order to make design changes like background color or image parameters.

Can you please help me to resolve this issue? I've enabled access to both of the sites.

Thank you!
Kimberly