Unable to access WP-Admin after installing website via PROSITE+

I added a new website via Prosite+, everything looks fine but I am unable to access the wordpress admin panel.

P.S: I have granted support access to the website.

Thanks in Advance,

  • Dimitris

    Hey there amir levy,

    I hope you're doing good and thanks for reaching us! :slight_smile:

    First of all, I'd like you to deactivate all other plugins, revert to a default theme like TwentySixteen, clear all caches involving to this installation and test if this continues.

    If this comes down to nothing, please go ahead and delete (keep in mind to also remove from trash) the page that has been set in Network Admin -> Pro Sites -> Settings -> Rebrand Pro Sites. This should be this one /wp-admin/post.php?post=56&action=edit.
    Then go ahead and enter another page name in settings and hit save. This should recreate a new checkout ProSite page. Clear your caches again and try to reach the administrator page of the already created sites.

    I look forward for your results on this! :slight_smile:

    Kind regards,

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.