Unable to add payment gateways in marketpress

I don't seem to have any options for payment gateways in marketpress. The payment gateway section was blank during the setup process and now if I navigate to 'store settings' => 'payments' I just get a blank page. Has anyone else encountered this?

  • Nastia
    • Support Rock Star

    Hello @TunePipe, hope everything is well with you!

    I'm sorry to hear you have this issue!

    Let's exclude one of the most common reason why this may be happening, please run a quick check for a conflict with a plugins/theme. Deactivate all other plugins and test again. If the issue is gone, activate one plugin at the time to find out which one is causing this problem.

    Please follow the flowchart from our manual:
    https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Let us know how it went!

    Cheers,
    Nastia

  • Sajid
    • DEV MAN’s Sidekick

    Hi @TunePipe,

    Hope you are doing good today :slight_smile:

    Please delete the MarketPress plugin (your data will be safe but don't forget to take back up of your site first) and then in install it again via our Dashboard plugin.

    If the issue still there then please grant support staff access so I can take a closer look. To grant support staff access go to WPMUDEV > Support > Support Access > Grant Access or see this manual.

    Take care and have a nice day :slight_smile:

    Kind Regards,
    Sajid J

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